2022 Technology Benchmarking Report

External pressures are forcing UK businesses to re-evaluate their approach to the technology they use to run their business. This year’s report will detail the current technology trends to give you a better understanding of what best practice looks like for the environment you work in, while providing insights across Telephony, Contact Centre, Customer Experience (CX) and Cybersecurity.

Participate now and receive a complimentary mystery shop program worth £1,000. Individual results will not be published or shared publicly.

This year’s multiple-choice survey takes 15 minutes to complete, and you’ll then receive 4 mystery shops through your primary business channels, a personal findings report and a copy of the full 2022 Technology Benchmarking Report.

Take survey here