2022 Technology Benchmarking Report
External pressures are forcing UK businesses to re-evaluate their approach to the technology they use to run their business. This year’s report will detail the current technology trends to give you a better understanding of what best practice looks like for the environment you work in, while providing insights across Telephony, Contact Centre, Customer Experience (CX) and Cybersecurity.
Participate now and receive a complimentary mystery shop program worth £1,000. Individual results will not be published or shared publicly.
This year’s multiple-choice survey takes 15 minutes to complete, and you’ll then receive 4 mystery shops through your primary business channels, a personal findings report and a copy of the full 2022 Technology Benchmarking Report.
What’s this survey for?
This survey helps us to gain insight into how businesses are currently using technology and the results will be published in our 2022 Technology Benchmarking Report.
How long will it take?
The survey lasts 10-15 minutes and is mostly multiple choice.
How will you use the information I give you?
All information will be collated and reported on collectively, keeping all names and businesses anonymous.
When will the report be launched?
The report will be launched in November 2021.
What is the mystery shop?
An independent party will carry out four mystery shop exercises on your organisation through your relevant customer channels. We will then assess your customer journey and send you a personal report with scores and suggestions on how the experience could be improved.