Live webinar - Thursday 24th September, 4PM
Keeping your CX up when
the world goes down
The importance of business continuity
If your business still uses legacy communications platforms, unforeseeable events will always have the potential to disrupt your business, no matter how many safety nets you have in place.
But even if the world falls apart, the technologies now available means there is no longer any excuse for a poor Customer Experience.
On 24 September, at 4pm BST, Babble and Five9 will discuss business continuity, and will offer practical guidance and answers to the most frequently asked questions, including:
What is a business continuity plan?
Why is it important to have a business continuity plan in place?
What steps do you need to take to build an efficient business continuity plan?
Managing Director, Babble Contact
Mark heads up Babble Contact, our specialist CCaaS business, and is responsible for the strategy and day-to-day running of the operation. Mark has been with Babble for over 14 years, and has been part of the incredible growth journey that has seen us enter the Sunday Times Fast Track 100 as the UK’s fastest growing Cloud provider, win numerous awards, and bought accounts on board such as EDF Energy, Which?, Secret Escapes, Abel & Cole, Parseq, Royal Bank of Scotland and many more.
Senior Product Marketing Manager
With more than 18 years experience within the contact centre solutions industry, Peter is currently responsible for product marketing, go-to-market and field support activities for Five9’s Cloud Contact Centre solution. Peter joined Five9 in 2018 from Cisco, bringing more than 28 years of marketing, product marketing and public relations experience in a variety of high tech categories including unified communications and contact centre solutions, software applications, videoconferencing, PCs and printer technology.