Download your guide to achieving telecoms nirvana
VoIP can and should mean more than boring old desk phones and slashing telephony costs.
It’s not unusual to feel underwhelmed by VoIP. Often, it makes an instant impact, usually in the form of cost savings, but then fades into the background. Some users tinker with it for a while before accepting that it won’t deliver on its promise. Others can’t prove the return on their investment so they let their VoIP stagnate. Then there are those who keep swapping out their tech in the hope of reaching telephony nirvana.
How can you ascend to this telecoms nirvana? It’s easier than you think. Our four-step guide will point you in the right direction.
Discover how to:
-Make sure VoIP works for your business.
-Save time and budget and gain operational visibility in the cloud
-Build a firm foundation for Unified Communications
-Harness data-driven insights on productivity, performance and ROI
9 Killer Questions for Your Telephony Reseller
1. Clear up quality issues
If you’re still struggling with poor call quality, don’t worry, you’re not alone. But you’ll need to fix connectivity issues if you’re to maximise the value of your VoIP.
2. Consolidate in the cloud
Running your VoIP in the cloud is a smart move. You’re probably aware of the usual pay-as-you-go, opex utility benefits but it also allows you to integrate and consolidate the various strands of your communications network in one place.
3. Make VoIP the platform for growth
Does your potential partner have a structured and meaningful programme to measure customer satisfaction? If not then you can be sure they are not taking customer satisfaction seriously. How could they be?
If they do, ask to see the results of the last survey; that should put the cat amongst the pigeons! Enquire about the frequency of the survey, is it independent, how does it influence change and is it used as a measure of leadership performance.
4. Apply analytics to drive productivity
Your phone usage data tells the story of your business. It offers insight into outbound sales connects, the quality of your customer experience and workforce efficiency.