What Is The Right UC Solution For You?
Deciding what is the right UC solution is not about selecting the coolest box of tricks, but defining how you want your people to work.
This is why we don’t tie ourselves to a single vendor or a single feature set, but provide our customers with a choice. Some customers want to focus on unifying telephony, some on conferencing and some on messaging, and some on all of these areas. By having a range of solutions we are able to deliver the right fit for our customers, every time.
Cloud Unified Communications – a taste of what’s on offer
There is no way we can list absolutely every capability and possibility of unified communications in a single web page, however we are sure you want a taste of what’s on offer.
We partner with the leading vendors in the market including Microsoft, Skype for Business, 8×8 and Broadsoft to deliver a wide range of capabilities. Here are just a few:
Business Telephony – as part of unified communications, we provide a feature-rich business telephony solution delivered from the cloud utilising VoIP.
Presence – this is the ability for users to see the status of other users; whether they are online, available, or in a meeting, on a call, etc. This makes contacting someone far more productive.
Instant Messaging – the ability to interact in real-time by conducting a text-based conversation with one or more people.
Desktop Integration – to make communications part of the desktop environment, whether that be a softphone that includes presence, or the seamless integration of telephony, conferencing etc. into Outlook, CRM or your business applications.
Mobile Integration – the ability for mobile workers to remain connected through using their mobile as a connected device to your Cloud UC – all the capabilities of telephony, IM, Presence, etc. available from any location.
Multi-Device Support – connecting your people in any location on any device to your communication tools; this includes the support of single number reach that incorporates work, home and mobile devices.
Conferencing & Content Sharing – supporting multi-party conferencing to take place both internally and externally including content, desktop and presentation sharing.
Video – allowing you to enrich collaboration with video either on a point-to-point basis, or on a multiparty basis including content sharing.
Visual Workflow – to enable you to define how your organisation deals with inbound communication whether that be a voice call or an email.
Auto-Attendant – allowing you to streamline how customers and suppliers are connected with your people and automating the role of the switchboard.
Analytics & Reporting – enabling you to understand how your people are communicating and to what extent they are adopting and making use of the tools you provide them.
Let us walk you through the various features available on the platforms we recommend