Contact Centre Archives

Blog Contact Centre

December 23, 2022

You’ve got a friend in 2023: providing reliable customer support in the tough year ahead

In the next year, it’s going to be vital for businesses to get ahead of…

Megan Smith

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Blog Contact Centre

November 17, 2022

Harnessing tech to solve your labour shortage woes

The Confederation of British Industry says that 75% of UK businesses are experiencing a shortage…

Lynn Murape

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Blog Contact Centre

November 3, 2022

Call centre vs contact centre – what’s the difference and what’s for you?

When you think of customer service, what is the first thing that comes to mind?…

Lynn Murape

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Blog Contact Centre

October 13, 2022

Your customers need YOU. Investing in CX when times are tough

No one likes to talk about economic trouble, but it’s pretty unavoidable right now. It’s…

Megan Smith

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Blog Contact Centre

September 22, 2022

Forget about I, Robot…chatbots should be on your side

It’s fair to say that chatbots haven’t been getting the best press recently. Last month…

Jeremy Langley

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Blog Contact Centre

July 22, 2022

Why the contact centre needs to continue its evolution

The rise of remote working and increased use of automated technologies, like AI chatbots, has…

Lynn Murape

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Blog Contact Centre

June 30, 2022

The 70s want their tech back: let’s bring healthcare into the 21st century

The UK’s healthcare sector is huge. The NHS is the largest employer in Europe with…

Lynn Murape

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Blog Contact Centre

May 24, 2022

And breathe… how tech can support under-pressure travel staff

It’s been a torrid time for travel. Forcibly shut down for much of the past…

Lynn Murape

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Blog Contact Centre

November 3, 2021

Work smarter, not harder with Workflow Automation

Here are just a few reasons why you should consider a workflow automation solution for…

Lynn Murape

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Blog Contact Centre

June 30, 2021

Using AI and Automation to improve customer experience

AI & Automation – it’s not the Hollywood sci-fi film you thought it was.

Lynn Murape

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