Empowering your agents with seamless technology – The sky’s the limit
We believe that employee wellbeing matters just as much, if not more, than customer experience, and so does Richard Branson. Contact centre industry publication, Contact Centre Helper surveyed their readers last month to establish what they believed were the most valuable contact centre reporting metrics and 62% responded with ‘agent satisfaction’. The word ‘satisfaction’ itself … Read more Empowering your agents with seamless technology – The sky’s the limit
