Empowering your agents with seamless technology – The sky’s the limit

We believe that employee wellbeing matters just as much, if not more, than customer experience, and so does Richard Branson. Contact centre industry publication, Contact Centre Helper surveyed their readers last month to establish what they believed were the most valuable contact centre reporting metrics and 62% responded with ‘agent satisfaction’. The word ‘satisfaction’ itself … Read more Empowering your agents with seamless technology – The sky’s the limit

Moments over material – why selling experiences is the new reality for businesses

Why are we creating experience-centric environments? What is the number one purpose of any business? According to economist Milton Friedman, the main purpose of a business is to ‘maximize profits for its owners’. Others contend that a business’s principal purpose is to serve the interests of a larger group of stakeholders, including employees, customers, and … Read more Moments over material – why selling experiences is the new reality for businesses

Creating a personalised experience as Five9’s Top EMEA Partner 2019

Last week our CEO, Matthew Parker and Babble Contact Managing Director, Mark Jordan travelled across the pond to Las Vegas to attend the annual Five9 CX Summit. We are delighted to share that they returned with the prestigious award of “Top EMEA Partner 2019” the premier accolade for Five9 partners outside of the US. Since … Read more Creating a personalised experience as Five9’s Top EMEA Partner 2019