Enabling quality, positive, productive, and ultimately more profitable conversations with your customers.
One platform. Infinite possibilities.
Cloud Contact Centre software and services eliminates the hassle and expense of traditional on-premise contact centre software. Because everything we do is in the cloud, agents can log-in from anywhere – they just need a computer, a headset, and a high-speed internet connection.
Communicate with your customers through the channel they prefer, whether it’s phone, web, email, chat, video, or social media. The advanced technology layer for omnichannel applications, delivers better customer engagements and faster response times by empowering agents to handle inbound and outbound contacts from multiple channels all from a single, intuitive agent desktop interface. Intelligent Routing ensures that every interaction will be delivered to the right resource at the right time, every time. The Predictive Dialer keeps your contact centre at optimal efficiency by intelligently adjusting the dialing rate according to past campaign performance and agent availability.
We provide everything you need to run an effective inbound, outbound or blended contact centre, including omnichannel management applications such as real-time and historical reporting, recording, workforce management (WFM), quality monitoring, CRM integrations, and more.