Connect clinical and non-clinical staff, and home workers, across multiple sites. All phone and video calls are logged and recorded for compliance through the NHS accredited Sesui private cloud.
Quickly connecting patients in need of help with the most appropriate clinician is a fundamental goal of Integrated Urgent Care. However, it’s often unachievable due to the physical locations of services and their underlying communications infrastructures.
Sesui helps IUC providers to:
- Overcome the integration challenges of having multiple services running multiple systems, without the need to replace hardware and/or infrastructure.
- Deliver extended and out-of-hours services more responsively– and with less impact on clinicians by enabling remote working, and secure video consultation.
- Encourage continuous improvement and establish consistent KPI monitoring, by gathering the metrics that matter – ensuring improved patient care and the meeting of contractual targets.
Integrated communications for urgent care
Quickly connecting patients in need of help with the most appropriate clinician is a fundamental goal of Integrated Urgent Care. However, it’s often unachievable due to the physical locations of services and their differing underlying communications infrastructures, where existing phone systems are either restrictive and inflexible, or services are disconnected from each other. This results in restrictions to the flow of patient calls and the passing between services, with prioritisation and triage then significantly hampered.
Sesui Urgent Care Connect overcomes this by connecting all systems and services through a single communications platform that enables you to act as a seamless integrated organisation. Without replacing any hardware, it enables prioritisation and routing of calls to the right clinician anywhere, across any service.
Enabling GPs through flexible working
Encouraging clinicians to support out-of-hours services is a key challenge for IUC providers. The thought of driving to a regional hub, to work a four or five-hour shift at the weekend, following a full working week is not appealing to many.
When surveyed, almost half of GPs we asked told us that remote working is the answer.
At Sesui, we make this possible. Clinicians can simply use their home phone or mobile to connect with patients via the Sesui secure cloud. Not only does this give flexibility to front-line staff, it enables IUC providers to deliver a more responsive, comprehensive and efficient service to patients.
Improving Urgent Care services with video
Sometimes a telephone call is insufficient for a clinician to correctly diagnose a condition and recommend the best course of action.
This is why Sesui offers video consultation capability as a standard feature. Clinicians providing IUC can invite patients to switch from a phone call to a video consultation simply by sending an invite by SMS or email. There’s no need for patients to sign-up and no software to download, they just click and connect using their smartphone. Not only does this approach provide reassurance to patients, it allows faster and more accurate diagnoses, relieving pressure on other parts of the NHS.
Gain deep insights into your IUC operation
Leaders of IUC providers need to easily access key call data to ensure targets are met and standards of care are maintained. With Sesui, you gain an in-depth insight into your operation. You’re able to see the demand placed on your services over any time period and understand how well you’re meeting that demand. Sesui’s capabilities also give you the advantage of being able to identify trends and respond to them before they affect your service delivery, allowing you to set and track clear targets for continuous improvement.
Sesui are proud to have received our ISO/IEC 27001 Information Security Management certification following a comprehensive audit from the leading organisation in the field, BSI.
If you’re in the public sector, you can purchase our solutions faster and more cost-effectively through the government’s G-Cloud framework, where we’re an approved Crown Commercial Supplier.
You can rest assured that we have: secure connections, devices and software; controlled access to our data; up-to-date devices; and full protection against viruses and other malware. All fully certified as part of the government’s Cyber Essentials scheme.
We’ve worked with the NHS for over 15 years counting many GP practices, Urgent Care providers and GP federations among our clients. As such, we understand the real-world challenges facing primary and urgent care and how the right communications tools can help.