Voice over Internet Protocol (VoIP) is the technology that allows us to make telephone calls using the internet. Also known as IP Telephony, Internet Telephony or Digital Telephony, voice is converted into data packets and transmitted using your IP network.
Over the past 5 years, the demand for VoIP has experienced exponential growth; driven primarily by the cost savings available to both consumer and commercial customers.
Fixed-line telephony has seen an erosion of market share from 31% in 2010 to just 16% by 2015.
By comparison, VoIP has almost tripled its share from 12% to 32%.
All indications are that this trend will continue over the coming 5 years. As mobile VoIP adoption increases, it is predicted that it will become the dominant method of communication by 2020.
Benefits of hosted VoIP
VoIP can provide businesses with a wide range of benefits. Although 75% of organisations initially adopt VoIP because of the cost savings it offers, the corresponding improvements in functionality, flexibility and customer service cannot be ignored.
• Instant scalability
• Increased functionality
• Reduced costs
• Business continuity
• Increased flexibility
• Operational efficiency
• Improved customer service