Voice over Internet Protocol (VoIP) is the technology that allows us to make telephone calls using the internet. Also known as IP Telephony, Internet Telephony or Digital Telephony, voice is converted into data packets and transmitted using your IP network.
Over the past 5 years, the demand for VoIP has experienced exponential growth; driven primarily by the cost savings available to both consumer and commercial customers.
Fixed-line telephony has seen an erosion of market share from 31% in 2010 to just 16% by 2015.
By comparison, VoIP has almost tripled its share from 12% to 32%.
All indications are that this trend will continue over the coming 5 years. As mobile VoIP adoption increases, it is predicted that it will become the dominant method of communication by 2020.
Benefits of hosted VoIP
VoIP can provide businesses with a wide range of benefits. Although 75% of organisations initially adopt VoIP because of the cost savings it offers, the corresponding improvements in functionality, flexibility and customer service cannot be ignored.
• Instant scalability
• Increased functionality
• Reduced costs
• Business continuity
• Increased flexibility
• Operational efficiency
• Improved customer service
Business challenges addressed by VoIP
The way in which most of us do business has experienced something of a revolution over the past 10 years. As technological and sociological changes continue to influence how and where we work, they represent a new set of business challenges. VoIP has a role to play in helping businesses address these challenges.
• Flexible working/ mobility
• Office relocation
• Rapid business growth
• Hardware obsolensence
• Business continuity
• Multi-site business communication
• BYOD policies
• Legacy systems integration
Session Initiation Protocol (SIP) trunking is the use of voice over IP (VoIP) to facilitate the connection of a private branch exchange (PBX) to the Internet. In effect, the Internet replaces the conventional telephone trunk, allowing an enterprise to communicate with fixed and mobile telephone subscribers worldwide.
• Initiate and receive local calls
• Initiate and receive long-distance calls
• Make emergency calls
• Access directory assistance
• Use fixed and mobile telephone sets
• Employ e-mail and texting
• Browse the web
• Make free, on-net calls