1. IMPORTANT INFORMATION
At Babble we are dedicated to safeguarding and preserving your privacy. We recognise the need to ensure that any personal data that we may collect is properly protected and that we are transparent and responsible in the way we handle it.
2. WHAT INFORMATION WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified either directly or indirectly. It does not include data where the identity has been removed (anonymous data).
The personal information we collect about you will depend on the products and services you use and subscribe to.
We will collect, store, and use the following categories of personal information about you as follows:
- Identity Data including personal contact details such as name and title.
- Contact Data including addresses, telephone numbers, and personal email addresses.
- Financial Data including bank account details and other banking information.
- Transaction Data including your billing history and products and services you use and anything else relating your account.
- Profile Data including information you provide to us in your communications with us, information you provide to us when participating in surveys.
- Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
We may also collect technical data and information on how you use our products and services, including:
- Your activity on our website.
- The date, time, duration and cost of your communications including your phone location at the time these communications are made.
- The phone numbers that you call and send messages to (and the phone numbers that you receive calls and messages from).
- Your phone or device usage.
- Your data usage.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If You Fail To Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
3. HOW YOUR PERSONAL INFORMATION IS COLLECTED
We collect personal information about you through:
- Direct interactions. You may give us your Identity, Contact, Financial and Transaction Data when you use our website, when you purchase our products and services, during the sales process, and if you apply for employment with us.
- Third parties or publicly available sources. We may sometimes receive personal data and additional information from third parties including credit reference agencies or other background check agencies; our partners; and business directories.
We will collect additional personal information in the course of performing our contract with you and in providing our products and services to you throughout the period of your contract with us.
4. HOW WE WILL USE INFORMATION ABOUT YOU
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
- Where we need to perform the contract we have entered into with you.
- Where we need to comply with a legal obligation.
- Where we have your consent.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal information in the following situations, which are likely to be rare:
- Where we need to protect your interests (or someone else’s interests).
- Where it is needed in the public interest.
Situations in Which We Will Use Your Personal Information
Type of data
Lawful basis for processing including basis of legitimate interest
To process and deliver your order including:
(a) Carrying out our obligations arising from any contracts entered into between you and us;
(b) To confirm that your orders have been received and to process them;
(c) To provide our products and services;
(d) To provide you with the information and services that you request from us;
(e) For billing purposes, to manage payments, fees and charges
(f) To collect and recover money owed to us
(a) Performance of a contract with you.
(b) Necessary for our legitimate interests (to recover debts due to us).
To validate you as a registered customer when using our services and calling our customer services.
(a) Performance of a contract with you.
To notify you about changes to our products and/or services and to make suggestions and recommendations to you about products and/or services that may be of interest to you.
(e) Marketing & Communications
(a) Necessary for our legitimate interests (to develop our products/services and grow our business).
For the administration of files and records; business management and planning, including accounting and auditing.
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services).
(b) Necessary to comply with a legal obligation
To prevent fraud.
(a) Necessary for our legitimate interests (to prevent fraud).
(b) Necessary to comply with a legal obligation
To send certain communications (including by email and SMS) to you including service announcements and administrative messages and other communications relating to our products and/or services.
(a) Performance of a contract with you.
(b) Necessary for our legitimate interests (for running our business, provision of administration services, network security and in the context of a business reorganisation or group restructuring exercise)
To ensure security for our customers and our staff, and help maintain service quality (calls to our customer services may be monitored and/or recorded for authentication, security, quality and training purposes).
(a) Performance of a contract with you where we are providing customer services
(b) Necessary for our legitimate interests and those of our customers (to enhance the security and quality of the products and services that we provide)
To help the emergency services.
(a) Where we need to comply with a legal obligation.
To comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests, to operate our systems properly and to protect ourselves, our users and customers and to solve any customer disputes.
(a) To comply with a legal obligation where the processing is necessary to enable us to comply with any applicable laws, regulations, court orders and government and law enforcement agency requests;
(b) Necessary for our legitimate interests (enhancing the security and performance of our products and services) where the processing relates to the operation of our systems and our protection;
(c) Performance of a contract, where the processing relates to any customer disputes.
Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional Offers From Us
We may use your Identity, Contact, Technical, Financial, Transaction and/or Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (marketing).
You will receive marketing communications from us either if you have requested information from us or you have purchased products or services from us or provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, we will stop sending you marketing messages, but we will still continue to use your personal data for the purposes referred to above including to enable us to fulfil any order for products/services you have submitted, warranty registration, fulfilment of the contract between us for the provision of products/services and for the purpose of providing customer services to you.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
If You Fail To Provide Personal Information
If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you.
Change of Purpose
We will only use your personal information for the purposes made clear to you at the time we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We do not operate any automated decision-making processes.
5. DATA SHARING
We may have to share your data with third parties, including third-party service providers and other entities in our group as described below.
We require third parties to respect the security of your data and to treat it in accordance with the law.
If we do, you can expect a similar degree of protection in respect of your personal information.
We are based in the UK but sometimes your data may be transferred outside the European Economic Area by third parties with whom we share your data (see below). If any of those third parties transfer your data outside the European Economic Area, we’ll make sure that suitable safeguards are in place, for example by using approved contractual agreements, unless certain exceptions apply.
Sharing Personal Information With Third Parties
We will share your personal information with third parties where required by a regulator or any applicable law, where it is necessary to administer our contract with you or where we have another legitimate interest in doing so.
Third-Party Service Providers Who Will Process Your Personal Information
“Third parties” includes third-party service providers and other entities within our group. A full list is available on request.
All our third-party service providers and other entities in the group are required to take appropriate technical and organisational measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for purpose of enabling us to perform our contract with you and in accordance with our instructions.
Sharing Personal Information With Other Entities In Our Group
We will share your personal information with other entities in our group as part of a business reorganisation or group restructuring exercise, for system maintenance support and hosting of data.
We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business.
6. DATA SECURITY
We have put in place appropriate technical and organisational measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
7. DATA RETENTION
How Long Will We Use Your Information For
We will only retain your personal information for as long as necessary to fulfil the contract between us and for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of personal data, the purposes for which we process the personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we are required or permitted to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for as long as they continue to be customers of ours and for six years afterwards in case they bring a claim against us and for tax purposes.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. We will retain and securely destroy your personal information in accordance with applicable laws and regulations.
8. RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION
Your Rights In Connection With Personal Information
Under certain circumstances, by law you have the right to:
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us (see contact details below).
How much is the fee?
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
What We May Need From You
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
9. RIGHT TO WITHDRAW CONSENT
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us (see contact details below). Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us by telephone on 0800 440 2445 or by email to firstname.lastname@example.org in the first instance.
11. CHANGES TO THIS PRIVACY NOTICE
This version was last updated in October 2020.
If you have any questions about this privacy notice, please contact us by telephone on 0800 440 2445 or by email to email@example.com the first instance.