customer experience Archives

Blog Contact Centre

November 3, 2022

Call centre vs contact centre – what’s the difference and what’s for you?

When you think of customer service, what is the first thing that comes to mind?…

Mark Jordan

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Blog Contact Centre

July 22, 2022

Why the contact centre needs to continue its evolution

The rise of remote working and increased use of automated technologies, like AI chatbots, has…

Mark Jordan

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Blog Communication

July 14, 2022

“I’ve got a teeeeext!” Getting closer to customers with WhatsApp’s new customer service tool

Text will soon be the norm for customer service. Meta recently announced the launch of…

Charles Aylwin

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Blog

June 1, 2022

Stack the technology odds in your favour

In today’s technology-driven world, being competitive means having a tech stack that will allow you…

Pascoal De Oliveira

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Blog

January 20, 2022

Keeping it Agile with Top Tech

By this point, we’re all well aware of the benefits that come with agile working…

Steve Hennessy

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Blog Contact Centre

November 3, 2021

Work smarter, not harder with Workflow Automation

Here are just a few reasons why you should consider a workflow automation solution for…

Mark Jordan

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Blog Contact Centre

June 30, 2021

Using AI and Automation to improve customer experience

AI & Automation – it’s not the Hollywood sci-fi film you thought it was.

Mark Jordan

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Blog

June 22, 2021

Security awareness training: cybersecurity for humans

Human error is involved in more than 90% of breaches. And, in many cases, the…

Emily Portman

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Blog Contact Centre

June 10, 2021

Travel reimagined: get your head in the cloud

How cloud technology can help the travel industry manage customer expectations and experiences on the…

Mark Jordan

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Blog Contact Centre

May 11, 2021

Achieving record-breaking sales for Ocean Holidays

The journey out of lockdown is in full swing and summer is just around the…

Mark Jordan

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