July 22, 2022
Why the contact centre needs to continue its evolution
The rise of remote working and increased use of automated technologies, like AI chatbots, has…
July 14, 2022
“I’ve got a teeeeext!” Getting closer to customers with WhatsApp’s new customer service tool
Text will soon be the norm for customer service. Meta recently announced the launch of…
June 1, 2022
Stack the technology odds in your favour
In today’s technology-driven world, being competitive means having a tech stack that will allow you…
January 20, 2022
Keeping it Agile with Top Tech
By this point, we’re all well aware of the benefits that come with agile working…
November 3, 2021
Work smarter, not harder with Workflow Automation
Here are just a few reasons why you should consider a workflow automation solution for…
June 30, 2021
Using AI and Automation to improve customer experience
AI & Automation – it’s not the Hollywood sci-fi film you thought it was.
June 22, 2021
Security awareness training: cybersecurity for humans
Human error is involved in more than 90% of breaches. And, in many cases, the…
June 10, 2021
Travel reimagined: get your head in the cloud
How cloud technology can help the travel industry manage customer expectations and experiences on the…
May 11, 2021
Achieving record-breaking sales for Ocean Holidays
The journey out of lockdown is in full swing and summer is just around the…
