Webinar - 29th April, 15:30

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Blending technology and agents for a seamless customer journey

Customer expectations are evolving faster than most businesses can respond. They want to communicate on their terms anytime, anywhere and they expect you to know it and have the necessary tools in place to accommodate that. By leveraging modern technologies, AI allows agents to better focus on providing a meaningful interaction for the customer. Both AI and agents have their strengths and weaknesses, and by blending them effectively throughout the customer journey, organisations will be able to offer their customers the best of both worlds: an effective and efficient response in a meaningful and human manner.

During this webinar we’ll discuss:

– How virtual agents and customer service agents work together
– Do agents have any reason to worry?
– What’s in store for AI-driven customer service

 

Wednesday 29th April 2020 - 15:30

Your speakers

Mark Jordan

Managing Director – Babble Contact

Mark heads up Babble Contact , our CCaaS business and is responsible for the strategy and day to day business. He has been with Babble for almost 14 years and has been part of the incredible growth journey that has seen us enter the Sunday Times Fast Track 100 as the UK’s fastest growing Cloud provider, and win numerous awards. 

Scott Kolman

Sr VP Corporate and Product Marketing – Five9

As the Sr VP of Corporate and Product Marketing, Scott Kolman is responsible for the overall Five9 branding and communications, as well as the positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology and marketing and is a recognised professional with expertise in the cloud contact centre, cloud and customer experience industry.