Babble-on 24/7
For Microsoft Managed Services
Our out of hours service desk for Microsoft Managed Services
The aim of this service is to provide speed of resolution round the clock, 365 days a year. The extended service offers support for our Microsoft Managed Services customers. We help resolve Microsoft technical issues, just as we do during usual business hours, but critically allows our teams to support you whenever you need it and importantly support you faster.
This service is available to Microsoft Managed Services customers only. To check if you are eligible, please contact our Customer Experience team at customerexperience@babble.cloud.
FAQs
We have taken the step to move to a 24/7 365 support service as feedback from our customers tells us that critical support provision out of usual business hours would help us to support your business better. We have taken this on board and grown our teams so that we can provide this service.
What's included in our out of hours service desk?
- Access to log issues / cases by telephone where you will be able to speak to the Out Of Hours Service Desk or via email where your case will be picked up out of hours.
- You will receive 24/7 remote support and access to the technical support engineers.
- Incidents and support requests will be picked up around the clock, 365 days a year.
- Phone calls and emails into support will be dealt with 24/7 rather than having to wait until we historically opened at 8:00am.
- Your issues will have a smooth transition between usual business hours and out of hours engineers to ensure faster speed of resolution to your issue / case.
We're just a phone call away, ready to assist you with any support needs.
Contact us in the usual way – call our main number as normal, this will route directly to our Out of Hours Service Desk who will be able to assist you or if you prefer you can email the support teams in the usual way, emails will be picked up 24/7.
A dedicated team of expert technical support engineers.
You will speak to our dedicated in house out of hours technical support engineers. Escalation paths will also be available when required.
You can opt out by contacting your Account Manager or the Customer Experience Team at customerexperience@babble.cloud.
The out of hours Service Desk will be able to assist you, but they will advise that by assisting, you will be opted back into the service. We hope from the experience you have; you will feel the benefit of keeping Babble-on 24/7.
Yes, this will appear on your bill under “Babble-on 24/7” as a monthly reccurring charge.
Need support for your business?
Get in touch and one of our specialists will reach out to discuss your requirements.