Babble is your new technology provider, what next?
Hello and welcome, I am Niki Addison, and I am the Customer Success Director at Babble. As you have made it to this blog and FAQ you will be aware that we have acquired your existing technology and support contracts from Tetcom.
We understand people are sceptical of the unknown, change can be disruptive. But, we are committed to making this as positive for you as it is for us – I know from going through this process many times before, change can be a great thing.
Over the next few days and weeks we want to personally get to know you, introduce you to the extended team and help to further improve the service you receive. A member of Pascoal De Olivera’s team will be in touch to kick this off in the next few days. We would specifically like to talk to you about your current challenges and how we can help.
Who are Babble?
We believe in making next-generation technology simple to use, deploy and manage while providing a great local service to customers with all the benefits of a large national provider.
Why is this good news?
We can help you. Having always specialised in moving legacy technology systems into the cloud, we have 25,000 UCaaS* seats in businesses very similar to yours and we are excited to show you how we can quickly upgrade your telephony to a best-in-class solution.
In 2021 we acquired 10 businesses to help us to build the UK’s most capable technology provider, one that enables us to personally support customers wherever they are.
Who do you contact when you need to speak with someone?
Continue to use the same channels as you did previously until you hear from us otherwise. We are currently in the process of transitioning the support over to the wider Babble teams and will let you know when this is happening
We’ve created the landing page to give you more information on who we are and what we can do for you. Halfway down you will find my direct contact details along with our two Sales Directors Pascoal and Charles – please feel free to contact anyone of us should you want to.
Alternatively at the bottom of that page you have the option of booking a 30-minute slot with a member of our team at a time suitable to you.
Have the terms of my contract changed?
No, both Babble and yourselves are still bound by the same terms and conditions as in your current contract.
Who do I contact about my bill?
Continue to use the same channels as you did previously until you hear from us otherwise. We are currently in the process of transitioning the billing over to Babble and will let you know when this is happening.
Finally, it goes without saying that we believe we can help you get more out of your technology quickly. We will be flexible to your needs and will strive to provide you with a fantastic experience along the way.
I look forward to speaking with you soon.
Customer Success Director
* Unified communications as a service (UCaaS) is a cloud-delivered unified communications model that supports six communications functions:
- Enterprise telephony
- Meetings (audio/video/web conferencing)
- Unified messaging
- Instant messaging and presence (personal and team)
- Communications-enabled business processes