Since it started working with Babble in October 2019, full-service estate agent, Yopa, has seen its organisation transformed thanks to an automated Five9 contact centre solution implemented by this leading technology business, which has contributed to improving business efficiency despite the industry going through a challenging year.
Babble’s solution automatically syncs call data, ensuring that agents are connected with specific leads that are most likely to generate sales, before moving on to dial the next lead with the best conversion potential. In 2019 Yopa was completing on average of 40,000 dials a month, but a year on and with credit to both Babble’s technology and Yopa becoming a bigger player in the industry, the leading estate agent has now recorded a dramatic 200% increase in dials completed on a monthly basis.
Yopa agents are now speaking to more customers than ever, and having better, more bespoke conversations with each one, reporting an increase of 75% for the monthly talk time compared to that of last year, and improving from 400 hours to 700 hours of productive talk time over the course of the year.
• Additional 300 hours of productive talk time recorded
• A 200% increase in dials completed on a monthly basis reported