Introduction  

Easy Bathrooms has a national footprint of over 130 showroom and trade counter stores. The company was founded in Leeds in 2012, they have rapidly expanded over the last 2 years, employing more than 800 people. More recently they moved to a new purpose- built head office in Calder Park, Wakefield. 

The Challenge 

With the analogue line switch-off announced a few years ago, Easy Bathrooms were looking to replace existing copper telephone lines and broadband at their stores, with faster, cloud-based technology. And, to keep up with their expansion plans, they needed a flexible hosted telephone system that could easily be deployed when opening new stores. 

The aim was to switch over from existing analogue telephone lines & broadband to a cloud-based telephony system. This would allow enhanced system flexibility, improved call management and features, as well as enhanced reporting for the business.  

The Solution  

Babble installed a new Evolve Hosted Telephone system at the previous Head Office in Birstall, West Yorkshire, in the summer of 2020, replacing the on-premise system, and porting over the existing numbers. 

Existing stores were also migrated from analogue lines & broadband services to upgraded fibre-based connectivity where available, & hosted telephony with convenient DECT handsets enabling staff to move around the stores whilst staying connected. When the analogue lines were ceased, the existing numbers were simply moved across to the new hosted system, with minimum disruption, and no need to introduce new telephone numbers. 

Easy Bathrooms currently have 320 hosted seats, of which 95 are at head office, 225 across their stores in the UK. 

The Benefits

• Consistent telephone system across all stores and Head Office
• Faster connection speeds
• Call management features 
• System flexibility allows for future growth 
• Enhanced reporting will be available

The Future 

Babble are proactively migrating old analogue broadband connections to new fibre technology where available, and moving all stores across to the hosted telephony system where connectivity allows. Currently around 12 sites are relying on 4G routers for their connectivity, but there are plans to upgrade this once FTTP or SoGEA becomes available in those areas. Babble will continually test those sites and when faster speed is available, we aim to migrate these across too. 

The migration to a newer version of Evolve will open up new reporting options with the Akixi Call Reporting software, and Call Recording will also be available where required. 

“I always get a response from Babble “  

Simon Wallace, Facilities Manager  

Company size 501 – 1001 employees
Sites 51 – 100