Yopa is an award-winning online estate agent operating throughout the UK. They have a large team of local based Yopa agents who assist clients in selling their properties.
Renowned for providing a full property sales service, with a fair fixed fee, Yopa offer an online platform to market and sell property. No longer dependant on traditional high street estate agents, anyone can now manage their property sale easily and affordably. Founded in 2016, Yopa’s reputation is backed by some of the biggest names in the industry.
The Contact Centre solution has contributed to improving business efficiency, despite the industry experiencing some challenging years.
Babble’s solution automatically syncs call data, ensuring that agents are connected with specific leads that are most likely to generate sales, before moving on to dial the next lead with the best conversion potential.
Since implementation of the Call Centre solution, Yopa agents now speak to more customers than ever, and have better, more bespoke conversations with each one. They report an increase of 75% for the monthly talk time compared to that of last year. Improving from 400 hours to 700 hours of productive talk time over the course of the year 2022.
“We are thrilled to share our experience with the telephony provider that helped us navigate the unprecedented challenges of the COVID-19 pandemic. The zero minutes downtime on the announcement of the lockdown in 2020 was a testament to their commitment to providing uninterrupted service to their clients.
While others in our industry were forced to abandon their high street offices and leave their phones unanswered, this telephony provider went above and beyond to help us, and more than 3000 other customers fulfil their moves during the lockdown months. Their dedication to customer service was evident throughout the pandemic, and we are grateful for their unwavering support.”
Alex McConville, Head of Central Sales, Yopa