customer experience Archives

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May 5, 2021

Don’t make business decisions by just flipping a coin: use data instead.

Mark Jordan

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April 27, 2021

The fastest growing, most efficient and resilient businesses usually have one thing in common –…

Matt Parker

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Blog Communication

April 26, 2021

By the end of 2025, all phone lines will be switched off. Your business needs…

Charles Aylwin

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October 20, 2020

Last year was more turbulent than most, and has taught us that disruption is unavoidable.

Matt Parker

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September 29, 2020

At Babble, we’ve shown that full remote working can result in a happier, less stressed,…

Matt Parker

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Blog Contact Centre

September 3, 2019

Even before travellers set foot in an airport, their smart phones send alerts about traffic…

Mark Jordan

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Blog

September 2, 2019

The term is used a lot in the business media, but what does it mean?…

Matt Parker

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