Communication is key for financial planners, particularly throughout periods of uncertainty. So, when the COVID-19 pandemic hit in March 2020, as wealth management experts, Equilibrium Financial Planning LLP, were in the process of moving office locations, it could have had a disastrous effect on the business.
In the blink of an eye, Equilibrium was faced with almost 100 employees needing to work from home. With neither the old or the new offices operational, the business had to ensure that communication continued without interruption, so that customers were provided with reassurance as the pandemic and subsequent lockdowns unfolded.
That’s where Babble stepped in, equipping the business for the new world of work. Setting up a new Voice over Internet Protocol (VoIP) system, Babble enabled all client communication to be moved online, offering organisational resilience during highly challenging circumstances. Thanks to Babble’s solution, the team at Equilibrium has been reaping the rewards of the flexibility to work between the home and office spaces ever since, whilst maintaining seamless communication with their clients every step of the way.