contact centre Archives

News

March 30, 2023

Babble strengthens Cloud Service Provider offering with Midland Comms and Cloudstream Technology acquisitions

Babble today announces the double acquisition of Tewkesbury-based Midland Comms and a carve out of…

Emily Portman

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Blog Contact Centre

November 17, 2022

Harnessing tech to solve your labour shortage woes

The Confederation of British Industry says that 75% of UK businesses are experiencing a shortage…

Lynn Murape

Love4

Blog Contact Centre

November 3, 2022

Call centre vs contact centre – what’s the difference and what’s for you?

When you think of customer service, what is the first thing that comes to mind?…

Lynn Murape

Love4

Blog Contact Centre

October 13, 2022

Your customers need YOU. Investing in CX when times are tough

No one likes to talk about economic trouble, but it’s pretty unavoidable right now. It’s…

Emily Portman

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Blog Contact Centre

July 22, 2022

Why the contact centre needs to continue its evolution

The rise of remote working and increased use of automated technologies, like AI chatbots, has…

Lynn Murape

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Blog Contact Centre

November 3, 2021

Work smarter, not harder with Workflow Automation

Here are just a few reasons why you should consider a workflow automation solution for…

Lynn Murape

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Blog Contact Centre

May 11, 2021

Achieving record-breaking sales for Ocean Holidays

The journey out of lockdown is in full swing and summer is just around the…

Lynn Murape

Love11

Blog Contact Centre

May 5, 2021

The importance of workforce optimisation

Don’t make business decisions by just flipping a coin: use data instead.

Lynn Murape

Love5

Blog

March 13, 2020

We closed our offices. Here’s what happened

At the start of March 2020, we tested our business contingency plans by closing our…

Matt Parker

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