November 17, 2022
Harnessing tech to solve your labour shortage woes
The Confederation of British Industry says that 75% of UK businesses are experiencing a shortage…
October 13, 2022
Your customers need YOU. Investing in CX when times are tough
No one likes to talk about economic trouble, but it’s pretty unavoidable right now. It’s…
July 22, 2022
Why the contact centre needs to continue its evolution
The rise of remote working and increased use of automated technologies, like AI chatbots, has…
November 3, 2021
Work smarter, not harder with Workflow Automation
Here are just a few reasons why you should consider a workflow automation solution for…
May 11, 2021
Achieving record-breaking sales for Ocean Holidays
The journey out of lockdown is in full swing and summer is just around the…
May 5, 2021
The importance of workforce optimisation
Don’t make business decisions by just flipping a coin: use data instead.
March 13, 2020
We closed our offices. Here’s what happened
At the start of March 2020, we tested our business contingency plans by closing our…
