Stack the technology odds in your favour

In today’s technology-driven world, being competitive means having a tech stack that will allow you to adapt to lightning-fast change. It’s a challenge that larger organisations can afford to throw serious resources at. Just last month, travel giant TUI announced a drive to recruit 1,500 people to its digital team. That’s a pretty major investment […]

And breathe… how tech can support under-pressure travel staff

And breathe… how tech can support under-pressure travel staff

It’s been a torrid time for travel. Forcibly shut down for much of the past two years, the industry desperately needs to recover its Covid-inflicted losses. But its woes continue, and are all over the headlines. What all this means is that across the travel sector, contact centres are being inundated with calls – from […]