Our industry is full of overcomplicated language, which very few understand. Supported by images of the same ‘bloke in a coffee shop’, or that ‘contact centre agent’ with the creepy smile. We wanted to write down our honest opinions.
Last year was more turbulent than most, and has taught us that disruption is unavoidable.
Long-term strategies for greater resilience need to be determined now; for many, strong technology partnerships will be critical to this.
The damage of poor technology solutions.
Cybersecurity is a rising challenge and hackers are taking advantage of the pandemic by targeting vulnerable businesses with stretched IT resources.
Online scams that are tailored to major news events have been around for decades. With the coronavirus commanding an almost unprecedented amount of coverage around the world, these latest campaigns have been nothing short of a flurry of attacks that show no signs of slowing down.
At the start of March 2020, we tested our business contingency plans by closing our offices for a working day. This was an opportunity for us to learn about ourselves and a test of our ability to react quickly, collaborate, communicate, be flexible and demonstrate that the solutions we deliver and deploy ourselves are best in class and enable organisations to operate as if everything was normal, whatever the situation.
Even before travellers set foot in an airport, their smart phones send alerts about traffic conditions, expected flight delays, weather conditions, the exchange rate, and
The term is used a lot in the business media, but what does it mean? Broadly, it’s defined as the application of digital technology in