October 13, 2022
Your customers need YOU. Investing in CX when times are tough
No one likes to talk about economic trouble, but it’s pretty unavoidable right now. It’s…
September 22, 2022
Forget about I, Robot…chatbots should be on your side
It’s fair to say that chatbots haven’t been getting the best press recently. Last month…
July 22, 2022
Why the contact centre needs to continue its evolution
The rise of remote working and increased use of automated technologies, like AI chatbots, has…
July 14, 2022
“I’ve got a teeeeext!” Getting closer to customers with WhatsApp’s new customer service tool
Text will soon be the norm for customer service. Meta recently announced the launch of…
June 30, 2021
Using AI and Automation to improve customer experience
AI & Automation – it’s not the Hollywood sci-fi film you thought it was.
June 22, 2021
Security awareness training: cybersecurity for humans
Human error is involved in more than 90% of breaches. And, in many cases, the…
May 11, 2021
Achieving record-breaking sales for Ocean Holidays
The journey out of lockdown is in full swing and summer is just around the…
April 27, 2021
Using cloud-based communications to gain a competitive edge
The fastest growing, most efficient and resilient businesses usually have one thing in common –…
