At Babble we’re all about making a difference – to our people, our customers and the world we work in.
Customer success stories
Company size 500-1001
“I always get a response from Babble.”
Simon Wallace, Facilities Manager
With the analog line switch-off announced a few years ago, Easy Bathrooms were looking to replace existing copper telephone lines and broadband at their stores, with faster, cloud-based technology. And, to keep up with their expansion plans, they needed a flexible hosted telephone system that could easily be deployed when opening new stores.
Babble installed a new Evolve Hosted Telephone system at the previous Head Office in Birstall, West Yorkshire, in the summer of 2020, replacing the on-premise system, and porting over the existing numbers. The Evolve system was rolled out to the increasing number of new stores around the UK, & the number of users at Head Office grew from around 35 in 2020 to 95 today.
- Consistent telephone system across all stores and Head Office
- Faster connection speeds
- Call management features
- System flexibility allows for future growth
- Enhanced reporting will be available
Company size >5
“I’m pleased to say that everything worked perfectly and allowed us to hit the ground running.”
Chris Deadman, Rose Associates Financial Planning
Rose Associates Financial Planning Ltd
Rose Associates Financial Planning Ltd. were in the process of relocating its office and they reached out to Dave Cribbs, Account Manager at Babble, seeking advice and guidance on how to smoothly transition their telecom services whilst maintaining uninterrupted client connectivity and minimizing disruption.
Dave recommended transitioning the primary telecoms system to a flexible and highly efficient cloud-based VoIP telephony solution. With pre-configured equipment, a comprehensive pre-install survey and ongoing technical support package, this gave RAFP a highly flexible system that could move and grow with their business.
Rose Associates remain a loyal client of Babble, enjoying comprehensive account management services for their telecoms, mobile, and energy billing needs, which has greatly benefited their operations.
Company size 251 - 500
“We now handle 30k leads per month with just 15 heads, compared to the 50 heads required in 2018 pre-Five9. Additionally, we manage 80k dials per month with just 15 heads, with each agent averaging 85 calls per day.”
Alex McConville, Head of Central Sales, Yopa
Since starting to work with Babble in October 2019, estate agent, Yopa, has seen its organisation transformed thanks to an automated Five9 Contact Centre solution implemented by Babble. The Contact Centre solution has contributed to improving business efficiency, despite the industry experiencing some challenging years.
Babble’s solution automatically syncs call data, ensuring that agents are connected with specific leads that are most likely to generate sales, before moving on to dial the next lead with the best conversion potential.
Since implementation of the Call Centre solution, Yopa agents now speak to more customers than ever, and have better, more bespoke conversations with each one. They report an increase of 75% for the monthly talk time compared to that of last year. Improving from 400 hours to 700 hours of productive talk time over the course of the year 2022.
Zero minutes downtime on announcement of the COVID 19 lockdown in 2020 and this continued throughout the pandemic. When others in the industry left the high street office empty and didn’t answer the phones, Yopa helped more than 3000 customers fulfil their move during the lockdown months.
Previously, the industry moved through periods of extreme transition volume transition increasing in Q1 and declines in Q4 this often means ramping up and down staffing levels and temp workers.
- Yopa now blend during this period resulting in 100% staff retention.
- Additional 300 hours of productive talk time recorded
- A 200% increase in dials completed monthly reported
The whole customer journey has been excellent, excellent support and customer service. Will do anything to help and always willing to do the extra mile. Our Account Manager is always reactive and there to support us at all times. Overall excellent company to work with and long may it continue.Mark ThrumbleLegrand Ltd - Supply Chain Manager
Always responsive and constructive with ideas, attention to detail is second to none. We also have a great relationship with our account manager who is always on hand to facilitate and ensure we have the right people in the room when required. Keep doing what you are doing.Simon ChappellTimeout - Group IT Director
Having worked with Babble for over 6 years, we have been very impressed with their excellent friendly customer service, competitive pricing and faultless service. I would highly recommend speaking to them for a no-nonsense honest discussion on your requirements.Sadiq Darr5-star Trust Pilot Review